The 2nd Financial Services Innovation and Customer Experience Summit 2021
Time：December 15th-16th, 2021
Address：Shanghai · China
Theme：Technology Humanizes Financial Service
Customers are the cornerstone of finance, and service is the core of financial institutions' operations. In recent years, with the digital storm sweeping the world, the Internet has increasingly changed the foundation of traditional financial services. Cloud computing, big data, artificial intelligence, and blockchain technology will promote profound changes in financial services. Under the background of the digital economy, the financial needs of customers are becoming more agile, customized, online, and diversified. In the face of this situation, the only way to refine customers is through the 'customer-oriented digital' strategy. Management, targeted provision of diversified solutions, and construction of high-quality services to enhance customer experience are the current inevitable choices in the financial industry.