General Manager, Operations, Bank of Beijing, and ING–Retail Business Leader, China
ING Bank
Heiko started his career with ING in Germany in 1999, where ING is the third largest retail bank in the country, serving more than nine million private customers with its fully branchless model.
He arrived in Beijing in 2015 as ING’s secondee to Bank of Beijing. In this role, Heiko works closely with Bank of Beijing on the development of branchless retail banking in China. As the single largest shareholder and strategic partner of Bank of Beijing, ING also supports Bank of Beijing with knowledge sharing in risk management, human resources and corporate governance.
Before moving to Beijing, Heiko was Head of Direct Sales & Services Mortgage (2013 – 2015) at ING in Germany where he led a team of more than 200 financial consultants based in Frankfurt and Hannover. Prior to that, he held positions as Head of Product Management Savings & Investment Products (2008 – 2013), and Section Head of Call Centre (before 2008).